What can I automate with Intercom in Sim?

You can create contact, get contact, update contact, list contacts, and search contacts with Intercom in Sim, plus 26 more Intercom tools listed on this page. Each runs as a tool inside an AI agent, so the agent can combine Intercom with any other connected service and apply LLM reasoning between steps.

How do I connect Intercom to Sim?

(1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag an Intercom block onto the workflow builder. (4) Paste your Intercom API key to authenticate. (5) Pick a tool such as "Create Contact", wire up its inputs, and click Run.

How do I create contact with Intercom in Sim?

Add an Intercom block to your agent and select "Create Contact" as the tool. Create a new contact in Intercom with email, external_id, or role. Fill in the required fields. Inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration.

Can Intercom events start a Sim agent automatically?

Yes. Sim supports 6 triggers for Intercom: Intercom Conversation Created, Intercom Conversation Reply, Intercom Conversation Closed, Intercom Contact Created, Intercom User Created, and Intercom Webhook (All Events). Add an Intercom trigger to your agent, and every matching Intercom event starts a run with the event data available to the rest of the workflow.

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Intercom integration for AI agents

Manage contacts, companies, conversations, tickets, and messages in Intercom

View docs

Last updated October 14, 2026

What Sim agents can do with Intercom

Create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create, get, and update tickets; and create messages.

Category: Support
Authentication: API key
Tools: 31
Triggers: 6
Documentation: Intercom docs

How to automate Intercom with Sim

Create a free account
Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.
Add an Intercom block
Open your workspace, drag an Intercom block onto the workflow builder, and paste in your Intercom API key.
Configure, connect, and run
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Intercom automation is live.

Intercom triggers

Add an Intercom trigger to a Sim agent and it starts a run whenever one of these Intercom events occurs.

Intercom Conversation Created

Trigger workflow when a new conversation is created in Intercom

Intercom Conversation Reply

Trigger workflow when someone replies to an Intercom conversation

Intercom Conversation Closed

Trigger workflow when a conversation is closed in Intercom

Intercom Contact Created

Trigger workflow when a new lead is created in Intercom

Intercom User Created

Trigger workflow when a new user is created in Intercom

Intercom Webhook (All Events)

Trigger workflow on any Intercom webhook event

Agent templates

Ready-to-use templates featuring Intercom. Click any to build it instantly.

Intercom tools

31 Intercom tools available to Sim agents.

Create Contact

Create a new contact in Intercom with email, external_id, or role

Get Contact

Get a single contact by ID from Intercom

Update Contact

Update an existing contact in Intercom

List Contacts

List all contacts from Intercom with pagination support

Search Contacts

Search for contacts in Intercom using a query

Delete Contact

Delete a contact from Intercom by ID

Create Company

Create or update a company in Intercom

Get Company

Retrieve a single company by ID from Intercom

List Companies

List all companies from Intercom with pagination support. Note: This endpoint has a limit of 10,000 companies that can be returned using pagination. For datasets larger than 10,000 companies, use the Scroll API instead.

Get Conversation

Retrieve a single conversation by ID from Intercom

List Conversations

List all conversations from Intercom with pagination support

Reply to Conversation

Reply to a conversation as an admin in Intercom

Search Conversations

Search for conversations in Intercom using a query

Create Ticket

Create a new ticket in Intercom

Get Ticket

Retrieve a single ticket by ID from Intercom

Update Ticket

Update a ticket in Intercom (change state, assignment, attributes)

Create Message

Create and send a new admin-initiated message in Intercom

List Admins

Fetch a list of all admins for the workspace

Close Conversation

Close a conversation in Intercom

Open Conversation

Open a closed or snoozed conversation in Intercom

Snooze Conversation

Snooze a conversation to reopen at a future time

Assign Conversation

Assign a conversation to an admin or team in Intercom

List Tags

Fetch a list of all tags in the workspace

Create Tag

Create a new tag or update an existing tag name

Tag Contact

Add a tag to a specific contact

Untag Contact

Remove a tag from a specific contact

Tag Conversation

Add a tag to a specific conversation

Create Note

Add a note to a specific contact

Create Event

Track a custom event for a contact in Intercom

Attach Contact to Company

Attach a contact to a company in Intercom

Detach Contact from Company

Remove a contact from a company in Intercom

Frequently asked questions

Sim's Intercom integration adds 31 tools and 6 triggers to the AI agents you build in Sim's visual workflow builder. Manage contacts, companies, conversations, tickets, and messages in Intercom.